Refund & Returns

Return & Refund Policy

Shopbox Mobile Sales and Refund Policy

Thank you for shopping with Shopbox. We appreciate your business!

We want you to have a rewarding experience while you continue exploring, evaluating, and purchasing products from your phone, computer or tablet. As with any shopping experience, there are terms and conditions that apply to your purchase. By placing an order at you agree to the Terms and our Privacy Policy.

Standard Returns Policy

We have designed an international solution and applied benchmark standards where you can purchase from a wide variety of local products and services online and make payments online and offline, based on your preference.

Items not Eligible for Returns

  • Top Up products
  • Gift Cards
  • Products missing the serial code or universal product code (UPC)
  • Software and game downloads, as well as other digital products

Claim notification process

  • For product that are eligible for return, simply send an email to and you will immediately receive an e-mail acknowledging your request providing you with a claim form to be filled out and returned to Shopbox. If you have questions please contact our customer care team via our website.
  • Please fill out the claim form within 72 Hours and return to
  • Return the product within 15 business days, dropping it off to a designated Shopbox pickup center across the island at no charge to you.
  • Upon receipt of the returned product, the agent will proceed with a physical inspection and will document the product condition and reason for return and will collect your signature.

Claim Acceptance and Confirmation

  • You will be notified by email of acceptance or denial of your claim within 2 business days of the receipt of the product.
  • You will receive an email from customer care advising you of the amount that will be refunded to you
  • You will receive an e-mail confirmation that credit of this amount into your account has been made.

For additional details on how to return a product purchased or customer care at

Thank you for choosing Shopbox.